Product |
| Known Problem
or Incompatibility |
Recommended
Solution |
| Novell Netware
Client32 |
If you remove Client32 and try to install Microsoft's
Services for NetWare Directory Services, the installation will fail. |
NetWare's Client32
install program modifies two files needed by Win98's NDS service. It renames NETDEF.INF to
NETDEF.BNW, and deletes NWNDS.DLL. To get Microsoft's services for NDS to work, you'll
have to rename the above file back to its original name, and extract NWNDS.DLL from
precopy1.cab on the Win98 CD to the windows\system folder. |
| External ISDN
Modems (all brands) |
The Win98 ISDN Configuration Wizard returns the error
"No ISDN devices were found. Please install an ISDN device and run the wizard
again", even though you have the external modem correctly installed. In actuality,
the wizard only works if you have an internal ISDN modem. |
Microsoft refers you
to the manufacturer's technical support for help configuring your external ISDN modem. |
| Toshiba
Portege or Tecra (Toshiba Corp.) |
During Win98 setup on a "clean" (blank,
formatted) system, computer hangs with a blank screen after 2nd time Win98 restarts
computer. Only works in safe mode afterward. |
DMA drivers for IDE
hard drives included with Win98 are incompatible with bus-mastering drivers required by
these Toshiba models. You must contact Toshiba for a solution. Click here to go to Manufacturer Support Numbers page. |
| Hitachi Flora
M-series or NM- series computer |
Screen may switch to flashing colored text during setup,
and setup may fail during file copy phase. |
Incompatibility
between DBLBUFF.SYS and BIOS. Contact Hitachi to obtain an updated BIOS at www.hitachi.com. |
| Toshiba Tecra
(Toshiba Corp.) |
SU0013 message during setup ("Setup could not create
files on your strtup drive...") |
Some Toshiba Tecra
machines were shipped with incorrect partition information. To work around the problem,
run setup from MS-DOS. If you need a startup disk for this procedure, click here for help. |
| AST Ascentia-M
series (AST Computer) |
Windows 98 setup hangs with 13 minutes remaining |
This problem occurs if
the machine is supended during Win98 setup. To workaround the problem, restart Windows 98
setup and select "Smart Recovery". To fix the problem, contact AST to obtain an
updated BIOS at www.ast.com. |
| Compaq Deskpro
(Compaq Computer) |
After upgrading to Win98, a non-existent removable drive
appears in My Computer |
This problem affects
machines with LS-120 drives. Remark out the reference to HFLOPT.COM in Config.sys. Click here
for more info. |
Norton Utilities
v. 3.0 (Symantec) |
Disk fragmentation report is inaccurate |
NU 3.0 patch from www.symantec.com |
Dell Dimension
XPS R400 (Dell Computer) |
Sound card and modem problems |
Obtain updated drivers
from www.dell.com |
| Gateway Solo 9100 (Gateway 2000) |
PC
Cards (PCMCIA) malfunction or don't work at all |
Obtain updated BIOS
from www.gateway.com |
| IBM Thinkpad 770E (IBM) |
Cannot
transfer files via Infrared port |
Use Puma Intellisync 97 or Windows 98 IR sofware |
| Logitech Mouseware 7.2 (Logitech) |
Mouse buttons cannot be programmed |
Obtain updated driver from www.logitech.com |
| Quarterdeck Cleansweep 4.0 (Quarterdeck) |
File-deletion protection does not work |
Version 4.02 patch available from www.qdeck.com |
| HP OfficeJet 1150C Printer
(Hewlett-Packard) |
Crashes and error messages when attempting to
print |
An updated driver is available at www.hp.com |
| Toshiba 550CDT (Toshiba) |
ACPI Power Management fails |
Upgrade BIOS with latest firmaware update from www.toshiba.com. YOU MUST APPLY THE UPDATE BEFORE
YOU UPGRADE TO WIN98. |